Complaints

Our aim is always to provide our clients with a first-class service but occasionally it is possible that we may fail to meet your expectations.

If you need to make a complaint you should contact us either in writing to:

Head of HR Consultancy
IHRS
The Old Library,
Lion St,
Blaenavon
NP4 9QA

or by telephone on 01604 709509 or by email to kwatkins@ihrsolutions.co.uk.

Where a complaint arises, we will endeavour to resolve the matter by close of business the next day wherever possible.

When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request.  If you are still not satisfied, for complaints relating to Insurance HR Solutions (IHRS), a trading style of UKGI Group Ltd you may be entitled to refer the matter to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service provides eligible complainants with a free, independent service for resolving disputes with financial firms and we will cooperate fully with them in respect of any complaints referred to them.

For further information you can visit the FOS website www.financial-ombudsman.org.uk.  The FOS Consumer Helpline is on 0800 023 4567.